Privacy Policy

Data We Collect

When you book a trip with Osotur, we collect: your name, email address, phone number, billing address, and payment information. Payment details are handled securely by PayPal and are never stored on our servers.

How We Use Your Data

We use your information to: confirm your booking, send trip details and updates, communicate with you about your travel, process refunds, and occasionally share special offers and new trips (with an easy opt-out option). We will never share your data for marketing without your consent.

Third Parties

We share limited information with: PayPal (for payment processing), local tour operators and accommodation providers (to execute your trip), and ground logistics partners. We do not sell, rent, or trade your personal data to third parties.

Cookies

Our website uses minimal cookies for analytics and site functionality only. No tracking cookies are used to follow you across the web. You may disable cookies in your browser settings at any time.

Data Retention

We retain your booking and contact information for the duration of your trip and two years afterward (for refunds, disputes, and legal compliance). You may request deletion at any time by contacting us.

Your Rights

Under Colombian data protection law (Ley 1581 de 2012), you have the right to: access your personal data, request corrections or updates, and request deletion. To exercise these rights, contact osotur.travel@gmail.com.

Legal Basis

We process your data in compliance with Ley 1581 de 2012 (Colombian Data Protection Law) and related regulations. Our processing is necessary to fulfill your travel booking contract and operate our business.

Data Security

We use standard security measures to protect your information. However, no transmission over the internet is 100% secure. By using our service, you accept this inherent risk.

Last updated: April 2026